Import Violations

Your Wise Agent account will be temporarily disabled if you receive an Import Violation. When importing a CSV file, make sure the column headers line up with our Example CSV template. The name column should only contain letters from the alphabet- no numbers or special characters. If your file contains a large amount of similar phone numbers or is in alphabetical order, this can also trigger a violation. If you receive a violation, reach out to support so we can enable your account. You can also send your CSV file to help@wiseagent.com so we can make sure your file is formatted correctly.

Last updated on 22 Oct, 2026

How to Import Your Contacts Using a CSV File / Previously Exported Database Import: Example CSV File

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